We hope we can help answer some questions which may pop up from time to time. However, if you cannot find an answer, please do contact us and one of our staff will be very happy to help. We will do our very best to get back to you within 2-3 working days.


Our shipping information

 1.To the US, France, Germany, The United Kingdom, Australia and Canada 

Shipping time



Free Shipping (Receiving 15-20 Business Days)



Standard Shipping (Receiving 15-20 Business Days)



Expedited Shipping (Receiving 2-6 Business Days)



Expedited Shipping (Receiving 2-6 Business Days)



Expedited Shipping (Receiving 2-6 Business Days)



Expedited Shipping (Receiving 2-6 Business Days)




2.Rest of the world

Shipping time



Standard Shipping (Receiving 15-20 Business Days)



Standard Shipping (Shipping Time 15-20 Business Days) 0kg–10kg Free


What is the shipping method?

We usually use FedEx, DHL, TNT to shipping your order.

When will my order arrive?

Total delivery time = processing time + shipping time

Processing time: after we have packed your order, which usually takes 1- 3 business days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–20 business days.


What if my order is later than expected?

If your order hasn't reached you within 15 business days, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.


How do I track my order?

Once your package ships, we will send an email with a link to track your order. You can also track your order with the tracking number  here:



The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.


What if the package doesn’t arrive?

Please contact us at sales@backpackline.com. We’ll either resend a new one to you or give you a full refund.


Please contact us in following ways:


Room 502, No. 99, Shuntie Rd, Lujia, Kunshan City, Jiangsu Province, China

Email: sales@backpackline.com

Phone: (+86) 17312563256